We provide consulting services from turn-key network installations to maintenance and support of existing systems. Since BCT opened its offices in 1996, our clients have continuously praised us for our expertise in the information technology (IT) field and our commitment to excellent service. What makes BCT stand out among our competitors is our relationship with our customers.
BCT’s certified technicians live up to their reputation by anticipating future problems and needs. Our goal is not only to fix problems at hand, but to answer the question, “How can a business best utilize its resources into the future?”
Your infrastructure is only as good as the foundation it’s build on. BCT designs from the ground up to ensure the most cost effective solutions.
BCT’s expert technicians will ensure that your hardware, software, network, and infrastructure tasks are expertly executed.
BCT will manage your project from start to finish, allowing you to focus on your business. You will be kept up to date on all developments of the projects.
We’re Open — 24/7/365
BCT provides 24/7 technical support via our Help Desk Call Center. In addition, we provide an on-site arrival time based on the needs of the client. Emergency support is available within 20 minutes during business hours and within 60 minutes after hours, on weekends, and on holidays.
Give us a call today at (855) 579-1400
Technical Help Desk
BCT help desk is designed to provide customers with timely resolution of/to their issues. Help desk technicians are dedicated to providing dependable service and timely problem resolution. We offer cost effective technical support for any issue your company may have. We also offer prepaid technical support hours that can save your business time and money.
Clients can easily and quickly access the support team when they are experiencing a technical problem.
BCT help desk technicians are empowered to respond quickly to client issues, get the right people working on the problem, and to communicate with clients.
Many of the calls or emails to our help desk are resolved within an hour of the report of the issue. We are committed to resolving client issues rapidly.
After a problem has been taken care of, Network Engineers follow up with the clients to confirm that the resolution has been addressed and resolved. Our team also provides status on any patches or updates to solutions.
Internet Monitoring and Filtering
Network Installation and Service
Backup and Virus Protection
E-Mail and Groupware
HIPAA HITECH Compliance
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