IT CONSULTING

We provide consulting services from turn-key network installations to maintenance and support of existing systems. Since BCT opened its offices in 1996, our clients have continuously praised us for our expertise in the information technology (IT) field and our commitment to excellent service. What makes BCT stand out among our competitors is our relationship with our customers.

Service benefits

BCT’s certified technicians live up to their reputation by anticipating future problems and needs. Our goal is not only to fix problems at hand, but to answer the question, “How can a business best utilize its resources into the future?”

Design

Your infrastructure is only as good as the foundation it’s build on. BCT designs from the ground up to ensure the most cost effective solutions.

Expert Installation

BCT’s expert technicians will ensure that your hardware, software, network, and infrastructure tasks are expertly executed.

Project Management

BCT will manage your project from start to finish, allowing you to focus on your business. You will be kept up to date on all developments of the projects.

We’re open — 24/7/365

BCT provides 24/7 technical support via our Help Desk Call Center. In addition, we provide an on-site arrival time based on the needs of the client. Emergency support is available within 20 minutes during business hours and within 60 minutes after hours, on weekends, and on holidays.

Technical Help Desk

BCT help desk is designed to provide customers with timely resolution of/to their issues. Help desk technicians are dedicated to providing dependable service and timely problem resolution. We offer cost effective technical support for any issue your company may have. We also offer prepaid technical support hours that can save your business time and money.

Easy Access

Clients can easily and quickly access the support team when they are experiencing a technical problem.

Fast Response

BCT help desk technicians are empowered to respond quickly to client issues, get the right people working on the problem, and to communicate with clients.

Quick Resolution

Many of the calls or emails to our help desk are resolved within an hour of the report of the issue. We are committed to resolving client issues rapidly.

Available services

  • On-Site/Off-Site Support
  • Network Design
  • Internet Monitoring and Filtering
  • Firewalls
  • Network Security
  • LAN/WAN Connectivity
  • Network Installation and Service
  • Disaster Recovery
  • Remote Access
  • Web Design/Programming
  • Mac Support
  • Internet/Intranet Consulting
  • Backup and Virus Protection
  • E-Mail and Groupware
  • HIPAA HITECH Compliance

Satisfied customers

Our goal is to provide services that meet or exceed your satisfaction 100% – because to us, 99% is a failure.

The Garabedian Group

“The BCT team is always there to keep our computers and network running smoothly, productively and efficiently. We have faith and trust in them to always offer cutting edge and cost effective solutions to our most pressing technological questions.”

Sonja Fabbian
Master Advisor
Read the case study
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